Frequently Asked Questions

I'm finding it difficult to make a purchase on your website, could you help?

If you know exactly the product you would like to purchase, the simplest method is to use the search facility located in the top right hand corner. Alternatively please select a product type from the options in the product section. The models have been organised into categories to make it easier for you to find your item. Once you are happy with your purchases please view your shopping basket, (top left of the screen). Please proceed to the checkout. You will be required to register an account with us before your purchase can be completed. Please follow the on screen instructions.

How do I know if Piggin has received my online order?

Once your order has been submitted and your payment details have been validated you will automatically be sent confirmation of your order via email from our systems. This will be your proof of purchase receipt, which you will need for any returns or exchanges.

Is there any way I can check the status of my order?

You can log into your online account at any time to check the current status of your order. Make sure you log in using the details you chose when you registered the account.

Do you store my credit card details on your system for repeat purchases?

We do not store any credit or debit card information. This is a security measure. All transactions will go through our third party service provided by Barclaycard EPQD. Please refer to our privacy statement for further details.

Do you supply or accept gift vouchers?

Unfortunately at this time the Piggin website does not have the necessary facility to accept gift vouchers, therefore we do not supply them. We may however at some point supply discount vouchers to be used as part payment for Piggin products bought within store. These would be distributed with special Piggin pieces that have been purchased by the user via the Piggin website.

Im finding it difficult to locate a product on your website, what can you suggest?

Although organised into categories to make searching for the desired model easier, please be aware however that with a changing market, some Piggin products may be withdrawn, temporarily or permanent. This may be done without notice. In such cases please contact your local stockist who may be able to advise you on where you may obtain the model you are seeking. Our stockist locator, located in the stockist menu, may be able to assist you.

What is the returns procedure for unwanted or damaged items?

You can return any unwanted or damaged items to one of our branches within 14 days of purchase. Please ensure you bring your receipt (which will be emailed to you). Alternatively you can return your item through the postal service. Please see our returns policy for further details.

What is the cost of delivery and how long will it take?

For all details on our delivery costs and delivery schedule please refer to our delivery section

Is there a Loyalty Scheme?

As yet there is no loyalty scheme present.

Will you answer any question I have about my collections?

We will acknowledge every email we receive but will only be able to reply to those where we can either provide the stock you request or answer the question you ask. We will be pleased to receive any of your enquiries and will review every email we receive but will only be able to reply to those where we can, provide the stock you request or answer the question you ask.

Piggin' - Cheeky, Special, Life

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